Managing Workplace Conflict: A Mediation Approach

Friday September 16, 2011 – Friday September 16, 2011

32 Elm Street

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Dates: September 16, 2011

At one time or another, we all face issues in the workplace:

–  Your staff members are in-fighting, and look to you to resolve their issues.

–  You have ideas to improve the workplace, but you’re hitting a brick wall.

–  Your co-worker isn’t carrying a fair share of the load.

–  The department that is supposed to support you is giving you attitude.

–  You’re considering filing a formal complaint, or are worried that one against you or the company may be brewing.

–  You think a policy is outdated, a decision is unfair to you, or a strategy is harmful to the team, but aren’t sure how to bring it up.

Managers, HR, Team Leaders and anyone who works with other people can pick up tips on handling workplace issues in an effective manner.  It can save you anxiety, while saving the company time, money, and productivity.  Learn these techniques through exercises, examples, and practical how-to guidelines:

  • The three basic ways to handle issues, and guidelines for when to use which
  • Managing one’s hot-buttons when dealing with a colleague
  • ‘Disagreeing up’ – successful techniques when questioning policies & decisions
  • Coaching warring co-workers on how to resolve their own issues
  • The keys to turning issues into resolutions, and an adversarial situation into a partnership

Jane Zirlis, the facilitator, is a management consultant specializing in organizational effectiveness & strategic initiatives, and is a mediator for the EEOC.   She was a key member of the team which implemented Coca-Cola’s landmark conflict management policy, and integrates those best practice concepts into her leadership workshops and coaching.  In her early career, Jane founded a boutique organizational consulting firm on Wall Street, and has been an arbitrator in the financial services for over 15 years.  Her recent projects include helping organizations use conflict management techniques as an enterprise risk management tool, as well as a profitability and Employee Engagement strategy.  Jane has a BA in Human Behavior from Harvard University and an MBA from NYU in Finance, where her thesis project was International Negotiations.

Read an interview with Jane from the Hartford Business Journal