Effective Communication Tools for Conflict Management
Workshop Description (7 hours): 

Most of us have been educated from birth to compete, judge, demand, and diagnose — to think and communicate in terms of what is “right“ and “wrong“ with people. We express our feelings in terms of what another person has “done to us,” instead of taking responsibility for our feelings independent of another person. We struggle to understand our own needs in the moment, or to effectively ask for what we want without using unhealthy demands, threats, or coercion.

At best, communicating and thinking this way can create misunderstanding and frustration. And still worse, it can lead to anger, depression, and even emotional or physical violence.

Though the use of lecture, video, role-plays, and hands-on exercises, participants in this workshop will learn the simple four-part process of Nonviolent Communication℠ (NVC) and be able to start using it to manage the conflict in their lives. Combined with the science of conflict management and communication, this workshop aims to give you the skills you need to make conflict a creative spark for change.

Participants will learn how to…

In the Workplace:
• Manage Workplace Conflict easily and effectively
• Initiate difficult conversations with ease and confidence
• Improve workplace morale
In your Home:
• Hear the needs behind your child’s “no”
• Clearly express your needs in a way your family will hear
• Create more intimacy in your relationships
In your Community:
• Effectively address cross-cultural concerns
• Transform enemy images into mutually satisfying negotiations
• Manage conflicts peacefully
In schools:
• Improve safety, trust and co-operation in the classroom
• Empower kids to resolve or prevent conflicts on their own
• Improve parent-teacher relations

This workshop is based on the work of Marshall Rosenberg and the Center for Nonviolent Communication, William Glasser and Choice Theory, George Kohlrieser, and Daniel Pink.

Logistics and Cost:

This training requires a minimum of 7 hours to be effective.
It is directed at all populations and can be tailored to fit parents, educators, faith groups, and law enforcement.
It can be presented for a minimum of 10 people and a max of 30.
It requires a room big enough for an LCD projector, small group work, and a circle of chairs when possible.

Clients who have experienced the
Effective Communication Tools for Conflict Management
Workshop

Yale University IT

 

Southern New England Chapter of the Project Management Institute

 

Women’s Consortium

 

IdeaScale

 

East Hartford RoundTable of Project Managers

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